“The System” and what’s wrong with it.

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18Oct2010

“The System” and what’s wrong with it.

  • By Andrew Garrett
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Here are a few things I’ve heard on the phone lately.

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“The System’s down, I can’t take your payment”.

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“The System keeps your phone number in two places, and it wasn’t updated in both.”

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“The System won’t let me do that.”

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It’s not good enough.

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It’s an excuse, and a fairly weak one at that.

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If “The System” won’t let your staff help your customers, then “The System” is broken. If it gets in the way of your staff doing their jobs, then it’s broken. If it doesn’t do the obviously right thing automatically, then it’s broken.

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If it’s broken, then it needs fixing. Plain and simple.

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