Guiding principles – why do we do this?

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23Jun2010

Guiding principles – why do we do this?

  • By Andrew Garrett
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Pragmetric was formed out of two guys who knew they worked well together, both of an entrepreneurial bent, seeking to put something together where they could use their skills, build a business, and help people get better results from their IT systems and engagements.

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After much talk, many beer and pizza nights working through the various options, we realised that were sick of peoples lives being made worse by stupid applications of inappropriate technology.

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We saw consultants making problems last longer instead of solving them, so they could keep on billing every month.

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We saw companies having systems implemented that cost 3 times what they should, not because they were being ripped off, but because those doing the implementation had over-specified everything to the point where it was redundant beyond the needs of the business. It might have been ‘best practise’, but the company didn’t need the best, they needed ‘more than good enough’.

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We saw ‘cowboy’ consultants acting as general IT gurus, getting everything wrong, and sending the clients into a death spiral of inflated costs and broken systems that prevented them from doing what they do best.

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We firmly believe that people’s lives can be made better by the intelligent application of appropriate technologies.

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If we help your company perform a bit better, if we let you get out of the office an hour earlier each day (or even just help you get more done in the same number of hours), if your staff aren’t frustrated by failing systems, if your customers are well served by happier staff (even if it’s just being greeted by a receptionist who hasn’t spent the last 20 minutes wrestling with a paper jam), then we’ve made your life a little better.

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Intelligently applying technology means only implementing what you need, and what you get has to be appropriate. No $50,000 mail servers for your 5 person office. No daily off-site backup tape rotation when the data on your server almost never changes. No upgrading everyone to wireless networking when they never leave their desks (and that’s where you want them to stay).

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We want to get most of our business by referrals – not that we don’t want to do sales or marketing, but referrals are a sign that we’re doing a great job, that our customers are happy with our work. That’s been working pretty well so far.

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We want to be worth more than we cost – adding to the bottom line in some way. If we’re not, then you shouldn’t be engaging with us.

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We know technology can be used to make your life better. We know that many workers find their IT systems to provide ‘negative satisfaction’, that their computers are things that simply get in the way of them doing their jobs, rather than getting out of the way so they can get the job done.

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That’s what we aim to change.

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