Here in Melbourne, TLC IT Group seems to be experiencing some fiscal difficulty (reference
). Opinions about as to how this came to be abound, but that’s not what I’m writing about here.
Right now, every TLC IT Group customer has to be feeling nervous. Their main source of IT support seems to be on shaky ground, and possibly won’t be around for much longer.
If you’re currently a TLC IT Group customer then you’re who I’m writing to right now.
Just in case TLC IT Group isn’t around much longer, I have some advice for you.
Firstly, check for your documentation. Look for it, collate it, try and identify what’s missing. You should have a few basics like a list of your hardware (including serial numbers, purchase dates, and warranty term/conditions), a network diagram, a list of system passwords for all of your systems, contact and contract details for any other IT related vendors, and details of some basic policies, like system restoration, backup schedules and the like. If you do have to take on the services of a new support vendor, this is the sort of information that will help them hit the ground running.
If you don’t have any of this information, start getting it as soon as you can.
Second, start looking around, see who you might engage to take over your IT support in the future, just in case TLC ceases trading.
Lastly, and I hate to say it, watch your charges from TLC closely. Be even more prepared than usual to question charges, and make sure that they’re appropriate, that you’re getting exactly what you’ve paid for, that all deliverables have been delivered in full. Please note that we have no information or suspicion that anyone at TLC has behaved unethically, or has any intention of doing so – we’re simply encouraging a heightened diligence on your part.
We hope that TLC IT Group will be able to trade its way out of its present difficulties – but just in case they can’t, you have to be prepared to look after your own best interests, look after your own business. If you’d like our help, please feel free to get in touch.
Edited: 1 June 2010 to add the following:
It’s now fairly well known in the industry that Genesis MSP
is effectively TLC IT Group version 2. Same managing director, many of the same staff, taking over the remaining TLC IT Group customer base and (assumedly) seeking new business.
27 May 2010 – Administrators Appointed to TLC IT Managed Services
27 April 2010 – TLC IT Group ex-shareholders call for company investigation